/* Native livechat: shared message components, storefront widget and owner inbox. */
.livechat-widget,.livechat-admin{--chat-surface:#fff;--chat-text:#1b2941;--chat-muted:#63738d;--chat-border:#e2e8f1;--chat-soft:#f3f6fb;--chat-accent:var(--accent,#2159ed);color:var(--chat-text);font-size:14px;line-height:1.5}
.livechat-widget{--chat-bottom:calc(18px + env(safe-area-inset-bottom,0px))}
.livechat-widget [hidden],.livechat-admin [hidden],.admin-livechat-count[hidden]{display:none!important}
.livechat-launcher{position:fixed;right:max(20px,env(safe-area-inset-right));bottom:var(--chat-bottom);height:56px;display:flex;align-items:center;gap:10px;border:0;border-radius:28px;padding:0 20px;background:var(--chat-accent);color:#fff;box-shadow:0 6px 24px #152e5a32;z-index:86;font:inherit;font-weight:700;cursor:pointer}
.livechat-count{position:absolute;right:-4px;top:-7px;border:3px solid var(--chat-surface);background:#db344c;color:#fff;border-radius:20px;font-size:11px;min-width:24px;min-height:24px;padding:1px 5px;text-align:center}
body.has-livechat .floating-whatsapp{bottom:calc(90px + env(safe-area-inset-bottom,0px))}
body.livechat-is-open .floating-whatsapp{visibility:hidden}
.livechat-window{position:fixed;right:max(20px,env(safe-area-inset-right));bottom:calc(var(--chat-bottom) + 70px);width:380px;max-width:calc(100vw - 32px);height:560px;max-height:calc(100dvh - var(--chat-bottom) - 88px);display:flex;flex-direction:column;overflow:hidden;border:1px solid var(--chat-border);border-radius:20px;background:var(--chat-surface);box-shadow:0 16px 60px #13284d30;z-index:87}
.livechat-window-header{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:17px 18px;background:var(--chat-accent);color:#fff;flex-shrink:0}
.livechat-window-header strong{display:block;font-size:16px;overflow-wrap:anywhere}.livechat-window-header span{display:block;font-size:12px;margin-top:2px;opacity:.9}
.livechat-icon-button{display:flex;align-items:center;justify-content:center;width:36px;height:36px;flex-shrink:0;border:1px solid currentColor;border-radius:10px;background:transparent;color:inherit;font-size:25px;cursor:pointer}
.livechat-notice{padding:11px 16px;margin:0;border-bottom:1px solid var(--chat-border);color:var(--chat-muted);font-size:12px;white-space:pre-wrap;overflow-wrap:anywhere;max-height:112px;overflow:auto;flex-shrink:0}
.livechat-messages{display:flex;flex-direction:column;gap:12px;padding:16px;flex:1;min-height:80px;overflow-y:auto;overscroll-behavior:contain;background:var(--chat-soft);scrollbar-width:thin}
.livechat-message{align-self:flex-start;max-width:86%;min-width:85px;flex-shrink:0;overflow-wrap:anywhere}
.livechat-message.is-mine{align-self:flex-end}.livechat-message-body{margin:0;padding:11px 13px;border-radius:14px 14px 14px 3px;background:var(--chat-surface);border:1px solid var(--chat-border);color:var(--chat-text);white-space:pre-wrap;overflow-wrap:anywhere;font-size:13px;line-height:1.55}
.livechat-message.is-mine .livechat-message-body{background:var(--chat-accent);color:#fff;border-color:var(--chat-accent);border-radius:14px 14px 3px 14px}
.livechat-message-meta{display:block;color:var(--chat-muted);font-size:10px;margin-top:4px;padding:0 2px}.livechat-message.is-mine .livechat-message-meta{text-align:right}
.livechat-empty{color:var(--chat-muted);padding:28px 14px;text-align:center;margin:auto;overflow-wrap:anywhere;font-size:13px}
.livechat-compose{padding:12px 14px;background:var(--chat-surface);border-top:1px solid var(--chat-border);flex-shrink:0;margin:0}
.livechat-compose-row{display:flex;gap:8px;align-items:flex-end}.livechat-compose textarea{flex:1;min-width:0;resize:none;min-height:46px;max-height:140px;border:1px solid var(--chat-border);border-radius:10px;padding:10px 12px;font:inherit;font-size:14px;line-height:1.4;background:var(--chat-surface);color:var(--chat-text);box-sizing:border-box}
.livechat-compose .button{padding:12px 15px;min-height:45px;font-size:13px;flex-shrink:0}.livechat-compose>small{display:block;margin-top:7px;color:var(--chat-muted);font-size:10px}
.livechat-guest-fields{display:grid;grid-template-columns:1fr 1.2fr;gap:8px;margin-bottom:10px}.livechat-guest-fields label{min-width:0;font-size:12px}.livechat-guest-fields label>span{display:block;margin-bottom:3px}.livechat-guest-fields small{color:var(--chat-muted)}
.livechat-guest-fields input,.livechat-inbox>input,.livechat-inbox>select{border:1px solid var(--chat-border);border-radius:9px;background:var(--chat-surface);color:var(--chat-text);font:inherit;font-size:13px;padding:10px;width:100%;box-sizing:border-box;min-width:0}
.livechat-older,.livechat-new{border:0;border-bottom:1px solid var(--chat-border);padding:8px;background:var(--chat-surface);color:var(--chat-accent);font:inherit;font-size:12px;cursor:pointer;flex-shrink:0}.livechat-new{background:#eaf1ff}
.livechat-error{color:#ae243c;background:#fff1f3;padding:9px 13px;margin:0;font-size:12px;overflow-wrap:anywhere;flex-shrink:0}
.livechat-thread-status{margin:0;padding:7px 14px;font-size:12px;color:var(--chat-muted);background:var(--chat-surface);flex-shrink:0}
.livechat-noscript{position:fixed;right:20px;bottom:calc(var(--chat-bottom) + 64px);z-index:88;background:var(--chat-surface);padding:8px;border-radius:8px}
.admin-livechat-count{display:inline-flex;align-items:center;justify-content:center;min-width:22px;height:22px;font-size:11px;font-weight:700;padding:0 5px;border-radius:20px;background:#ffe9ed;color:#b42640;flex-shrink:0}
.admin-menu-link>span:not(.admin-livechat-count){min-width:0}.admin-menu-link .admin-livechat-count{flex:0 0 auto}
.livechat-admin.panel{padding:0;display:grid;grid-template-columns:minmax(235px,.85fr) minmax(0,1.65fr);min-height:580px;overflow:hidden;border:1px solid var(--chat-border)}
.livechat-inbox{display:flex;flex-direction:column;gap:10px;padding:18px;min-width:0;border-right:1px solid var(--chat-border);background:var(--chat-surface)}
.livechat-inbox-heading{display:flex;justify-content:space-between;align-items:center;gap:10px}.livechat-inbox-heading h2{font-size:17px;margin:0}
.livechat-thread-list{display:flex;flex-direction:column;gap:6px;max-height:420px;overflow:auto;min-height:150px;flex:1;scrollbar-width:thin}
.livechat-thread-button{position:relative;display:block;width:100%;text-align:left;border:1px solid transparent;background:var(--chat-surface);border-radius:11px;padding:12px;min-width:0;color:var(--chat-text);font:inherit;cursor:pointer}
.livechat-thread-button:hover{background:var(--chat-soft)}.livechat-thread-button[aria-current=true]{background:var(--chat-soft);border-color:var(--chat-accent)}
.livechat-thread-button strong{display:block;font-size:13px;padding-right:13px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.livechat-thread-button p{font-size:12px;color:var(--chat-muted);margin:5px 0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.livechat-thread-button small{display:block;font-size:10px;color:var(--chat-muted)}
.livechat-unread-dot{position:absolute;right:12px;top:17px;border-radius:50%;width:8px;height:8px;background:#db344c}
.livechat-pagination{display:flex;justify-content:space-between;align-items:center;gap:6px;font-size:11px;color:var(--chat-muted)}.livechat-pagination .button{padding:7px 12px}
.livechat-admin-thread{min-width:0;display:flex;flex-direction:column;min-height:580px;background:var(--chat-surface)}
.livechat-admin-placeholder{margin:auto;text-align:center;padding:45px 22px;color:var(--chat-muted)}.livechat-admin-placeholder>span{font-size:40px}.livechat-admin-placeholder h3{color:var(--chat-text)}
.livechat-admin-content{display:flex;flex:1;flex-direction:column;min-height:0;height:620px;max-height:720px}
.livechat-admin-header{padding:17px 18px;display:flex;gap:12px;align-items:center;border-bottom:1px solid var(--chat-border);flex-shrink:0}.livechat-admin-header>div{flex:1;min-width:0}.livechat-admin-header h2{font-size:16px;overflow-wrap:anywhere;margin:0}.livechat-admin-header p{font-size:12px;color:var(--chat-muted);margin:3px 0;overflow-wrap:anywhere}.livechat-admin-header small{color:var(--chat-muted);font-size:11px}.livechat-admin-header .button{font-size:11px;padding:9px 11px;max-width:140px}
.livechat-back{display:none;font-size:20px}.livechat-admin .livechat-messages{min-height:260px}.livechat-admin .livechat-message{max-width:88%}
.livechat-mobile-tip{display:none}
.livechat-widget button:focus-visible,.livechat-admin button:focus-visible{outline:3px solid #91b5ff;outline-offset:3px}
html[data-theme=dark] .livechat-widget,html[data-theme=dark] .livechat-admin{--chat-surface:#18263a;--chat-text:#edf3ff;--chat-muted:#a7b7d1;--chat-border:#36475e;--chat-soft:#111e31}
html[data-theme=dark] .livechat-error{background:#442434;color:#ffb4c2}html[data-theme=dark] .livechat-new{background:#20374e}html[data-theme=dark] .admin-livechat-count{background:#442434;color:#ffb4c2}
@media(max-width:700px){
 .has-v6-bottom .livechat-widget{--chat-bottom:calc(86px + env(safe-area-inset-bottom,0px))}
 body.has-livechat.has-v6-bottom .floating-whatsapp{bottom:calc(158px + env(safe-area-inset-bottom,0px))}
 .livechat-launcher{right:max(14px,env(safe-area-inset-right));height:54px;padding:0 16px}
 .livechat-window{right:max(12px,env(safe-area-inset-right));max-width:calc(100vw - 24px);bottom:calc(var(--chat-bottom) + 66px);max-height:calc(100dvh - var(--chat-bottom) - 78px)}
 .livechat-admin.panel{grid-template-columns:1fr;min-height:520px}.livechat-inbox{border-right:0;padding:14px}.livechat-admin-thread{display:none;min-height:520px}
 .livechat-admin.is-thread-open .livechat-inbox{display:none}.livechat-admin.is-thread-open .livechat-admin-thread{display:flex}.livechat-back{display:flex}.livechat-admin-content{height:600px;max-height:calc(100dvh - 100px);min-height:430px}.livechat-admin .livechat-messages{min-height:120px}
 .livechat-admin-header{padding:13px 12px;gap:8px}.livechat-admin-header .button{max-width:103px}.livechat-message{max-width:90%}
 .livechat-mobile-tip{display:inline}.livechat-desktop-tip{display:none}
}
@media(max-width:480px){.livechat-launcher{width:54px;padding:0;justify-content:center}.livechat-launcher-label{display:none}.livechat-compose{padding:10px}.livechat-compose .button{padding:11px 12px}.livechat-window-header{padding:13px 14px}.livechat-guest-fields{grid-template-columns:1fr 1.1fr}}
@media(max-height:650px){.livechat-window{bottom:12px;height:calc(100dvh - 24px);max-height:calc(100dvh - 24px);overflow-y:auto}.livechat-window .livechat-messages{min-height:45px}.livechat-notice{max-height:45px}.livechat-window-header{padding:10px 14px}body.livechat-is-open .livechat-launcher{visibility:hidden}}
@media(prefers-reduced-motion:reduce){.livechat-widget *,.livechat-admin *{scroll-behavior:auto!important}}

/* R36 — Admin inbox: override the generic R18 .admin-workspace .panel flex layout.
   Keep conversation list and replies side-by-side on desktop, stacked as a
   focused list/detail view on small screens. This applies only to admin chat. */
.admin-workspace .admin-content > .livechat-admin.panel {
  display:grid;
  grid-template-columns:minmax(238px, 30%) minmax(0, 1fr);
  align-items:stretch;
  gap:0;
  padding:0;
  min-height:620px;
  overflow:hidden;
}
.admin-workspace .livechat-admin > .livechat-inbox {
  display:flex;
  flex-direction:column;
  min-width:0;
  min-height:0;
  padding:16px;
  gap:10px;
  border-right:1px solid var(--chat-border);
}
.admin-workspace .livechat-admin .livechat-thread-list {
  flex:1 1 auto;
  min-height:0;
  max-height:none;
  overflow-y:auto;
}
.admin-workspace .livechat-admin > .livechat-admin-thread {
  display:flex;
  flex-direction:column;
  min-width:0;
  min-height:0;
}
.admin-workspace .livechat-admin .livechat-admin-content {
  height:clamp(560px, 70vh, 740px);
  max-height:none;
  min-height:0;
}
.admin-workspace .livechat-admin .livechat-messages {min-height:0}
@media(max-width:700px) {
  .admin-workspace .admin-content > .livechat-admin.panel {
    grid-template-columns:minmax(0, 1fr);
    min-height:520px;
  }
  .admin-workspace .livechat-admin > .livechat-inbox {
    display:flex;
    padding:14px;
    border-right:0;
  }
  .admin-workspace .livechat-admin > .livechat-admin-thread {display:none}
  .admin-workspace .livechat-admin.is-thread-open > .livechat-inbox {display:none}
  .admin-workspace .livechat-admin.is-thread-open > .livechat-admin-thread {display:flex}
  .admin-workspace .livechat-admin .livechat-admin-content {
    height:600px;
    max-height:calc(100dvh - 100px);
    min-height:430px;
  }
}

/* R38 — floating livechat is independent of the contact dock */
.sd-livechat-launcher-hidden .livechat-launcher{display:none!important}
.sd-livechat-admin-shortcut{position:fixed;z-index:86;right:max(16px,env(safe-area-inset-right,0px));bottom:calc(18px + env(safe-area-inset-bottom,0px));display:flex;align-items:center;gap:8px;min-height:52px;padding:0 16px;border-radius:28px;background:var(--accent,#2159ed);box-shadow:0 7px 25px #12315b55;color:#fff!important;text-decoration:none;font-size:13px;font-weight:700}
.sd-livechat-admin-shortcut:hover,.sd-livechat-admin-shortcut:focus-visible{filter:brightness(1.08)}
@media(max-width:780px){.sd-livechat-admin-shortcut{width:48px;height:48px;min-height:48px;justify-content:center;padding:0;right:14px}.sd-livechat-admin-shortcut span{display:none}}
@media(max-width:480px){.sd-livechat-admin-shortcut{width:46px;height:46px;min-height:46px}}